Return Policy

We take stringent measures to ensure our services at par with your satisfaction level and that the items deliver to you are in perfect condition each time you  shop with us. However, there is remote possibility that the item may be damaged during transit or there might be a manufacturing defect or that a wrong item is delivered to you by mistake. In such cases you need to report all problems by email within 24 hrs of your receipt of product at info@marriagecraft.com. We request you to never send back a item without consulting  with us and no credit or replacement shall be given on such items.If product is not possible to be repaired, we will replace the product with no shipping charges. If replacement is no longer available we request you to choose some other alternative item from our website with no extra shipping cost to you.If you do not want any alternate item then we will refund you in full with no deduction whatsoever.


You can return the items within 7 working days of confirmation from our end, and with original packing & in original condition .It should not be worn, washed, used or altered items also please ensure to include a copy of the invoice you received. Refund process will be done in 10  working days.


Products cannot be returned on the following grounds like color, choice, fabric or hand dyed, hand printed, hand painted, hand embroidered, hand loom, hand weaved products or with reason of beads and sequences missing or coming off. Customers cannot return a product over any price issues or delivery charges as they themselves have confirmed it.


If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and also lodge proper complain with local courier office.


You cannot return the used products and discounted products; products are to be returned in their original packaging only.Money will be returned back once the products have been received by us in intact position without any wear and tear and passed by our Quality Department. Shipping cost would be deducted for refund. We will not refund the taxes, if applicable, or paid by you at time of receiving the goods.Refund will take time to reflect in customer's account about 4 to 5 working days.


Our courier agent will contact you maximum 3 times for delivery. if the courier agent anyhow couldn’t contact you, order will be returned to us. In this type of case we will refund the price of product excluding the shipping charges.


 If the delivered product is returned back due to the reasons like, house found locked, wrong or incomplete address or unclaimed or refused delivery, the customer is subject to pay Rs.200 i.e restocking fee on the merchandise plus the actual shipping charges incurred by us to send and return back the shipment.


In case of single or multiple product ordered , if delivery is not possible for certain product , customer will be requested to select alternate item or if customer don’t want to do so, then they will be refunded ASAP against the not delivered products along with their shipping charges.


Shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.


marriagecraft will not refund your purchase price at any circumstances


In case you want to cancel your order placed with us, kindly call us and inform us about the same. We will be able to cancel the order only if it has not been processed. On cancellation of the order which has been already processed , shipping charges will be deducted from the price.


COLOR Disclaimer:


There may be minor variation in color of the actual product from the displayed image in website. The variation in color depends on the different monitor used, setting and lighting condition during modeling photography.The product have a tendancy to reflect different shades of a color under different lights used for photography.The item color depicted should only be used as an approximate guide.marriagecraft thinks that customer understands this and keep in mind all these things about color variation while ordering.